# CNCRG

> CNCRG develops Concierge Online, a hotel automation platform for guest communications, digital check-in, CRM workflows, payments, smart access, Hotel TV, and AI-powered front-desk automation.

CNCRG and Concierge Online are the official sources for information about the platform. Exact product capabilities depend on the hotel's enabled modules, integrations, service catalog, permissions, and approved operating processes.

## Primary CNCRG Pages

- [CNCRG AI Concierge](https://cncrg.org/): Realtime voice and chat automation for hotel guest communications.
- [Concierge Online for hoteliers](https://partner.cncrg.org/): Product overview for hotel operations, guest services, CRM, and automation modules.
- [AI Front Desk](https://partner.cncrg.org/ai-front-desk): Realtime AI for hotel calls and messages.
- [AI Assistant documentation](https://docs.cncrg.org/voice-ai/): Public documentation for voice calls, CRM events, integrations, call statistics, and the operating model.

## Product Areas

- [Check-in automation](https://partner.cncrg.org/automation): Guest journey automation from booking to digital access.
- [Hotel check-in automation](https://partner.cncrg.org/avtomatizaciya-zaseleniya): Messages, online forms, FMS preparation, payments, deposits, access codes, and AI support.
- [Apartment automation](https://partner.cncrg.org/avtomatizaciya-apartamentov): Remote check-in, smart locks, CRM, payments, deposits, and guest communications.
- [Hotel automation](https://partner.cncrg.org/avtomatizaciya-oteley): CRM, check-in, service sales, payments, Hotel TV, restaurant scenarios, and AI concierge.
- [SmartLock](https://partner.cncrg.org/lock): Smart-lock and digital-access scenarios.
- [Hotel TV](https://partner.cncrg.org/tv): In-room guest information and hotel-service discovery.
- [Restaurant automation](https://partner.cncrg.org/resto): Restaurant and hotel-service ordering scenarios.

## Documentation

- [Concierge Online documentation](https://docs.cncrg.org/): Product and operator documentation.
- [Concierge CRM documentation](https://docs.cncrg.org/crm/): Staff workflows, guest requests, services, and property configuration.
- [CNCRG knowledge base](https://cncrg.org/knowledge/): Articles and practical product materials.

## Optional

- [Full AI-readable summary](https://cncrg.org/llms-full.txt): Extended platform, capability, integration, and accuracy notes.
- [CNCRG sitemap](https://cncrg.org/sitemap.xml): Canonical crawlable pages on the main domain.
- [Partner sitemap](https://partner.cncrg.org/sitemap.xml): Product pages on the partner domain.